I work at Costco - we have strict return rules on most products but there's one item you can return even ten years later
Michael Green
Published Sep 30, 2026
A TIKTOKER went to Costco asking an employee to share secrets that even the most frequent shopper wouldn’t know.
Mary Allyson’s video went viral, gaining over 3million views, after she shared secrets about Costco’s shocking return policies.

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In the video, Mary is seen walking into a Costco and filming her encounter with an employee, who answers all of her questions on returning products.
Mary asked if she could get a refund on a product if it goes on sale after, to which the employee said it would be possible if the physical receipt is brought in.
“And you have 30 days from the date of purchase, or until the end of the sale, whichever comes first,” said the employee.
Mary also asked if it would be possible to return a product at any time for a full refund.
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“We would love for you to have your receipt because it is faster,” said the employee.
“But they aren’t required ever. Unless it’s a price adjustment.”
Costco can even accept returns on food items so long as the product is within the expiration date and 50 percent of the food is still present.
“You cannot eat all the cookies!” said the employee.
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Electronics and large appliances can only be returned within 90 days, however, there are exceptions with some products, such as AirPods.
“I have a set that’s almost two years old and one is like not behaving well…I’m probably returning them,” the employee said.
Mary commented: “Man, y’all have a great return policy.”
In response, the employee said, “Yeah…I mean, you could buy a couch from us and return it 10 years later!”
“Good to know!” said Mary.
The video received thousands of comments with some users confirming what the employee said, and others warning shoppers not to take the policy for granted.
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“Yes people, please don’t abuse the policy,” wrote one person. “Honestly, only return what you are not satisfied with, don’t take advantage of the policy.”
“Yeah, I’ve heard someone’s membership got revoked for abusing this, so don’t go crazy,” warned another.

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